Measurement Framework

Leading & Lagging Indicators Scorecard

<EPAM>

A balanced scorecard approach connecting proactive enablement activities (Leading) to measurable business value (Lagging), ensuring we track progress and impact simultaneously.

Leading Indicators

Predictive Inputs
Enablement

Training %

Completion by Role

Adoption

Tool Usage

DAU / MAU Rate

Culture

Champion Activity

Coaching Sessions / Contributions

Innovation

Pilots

# In-Flight & Success Rate

Lagging Indicators

Business Outcomes
Efficiency

Regression Effort

% Effort Reduction

Speed

Cycle Time

Improvement % (Feature/PR)

Quality

Defect Escape

Reduction in Prod Defects

Value

Unit Cost

Cost per Feature / Optimization

Dashboard Visibility

Centralized PowerBI dashboard accessible to Delivery Leadership.

  • Portfolio View
  • Team Maturity
  • Benefit Realization

Decision Cadence

Governance rhythm to review metrics & steer strategy.

Monthly

AI Office Review

Tactical adjustments, pilot approvals, blocker removal.

Quarterly

Leadership Readout

OKR progress, ROI validation, Strategy refresh.

Edward Jones Account | Annual Planning 2026

EPAM Proprietary & Confidential

10